Congratulations to you and your team on your 6 month NPS scores (Customer Satisfaction Index). Under the NPS scoring system, 60% is considered world class service. Your team scored 75%!

It is obvious that your entire team is committed to ensuring 100% customer satisfaction and giving them more than what they normally would expect. Thanks for all your hard work !!!

Don McCann

General Manager

Schult Homes #932

We would like to thank you for everything you did to help us get in our home. We are so pleased with this home. Thanks again for helping us!

Thanks,

James & Precious Davis

John,

I just wanted to drop you a note to let you know how happy I am with my new house. Your knowledge and amazing service put you way above the others in your field. I am so happy and lucky that I stumbled into your office when I did.

Thank You!

Rose Weiss

John,

Thank you very much for your expertise in helping in designing and buying our home. We want you to know that we really appreciate all of the effort that you put forward. Thanks also for answering all the questions and the concerns that we both had during and since the purchase.

We realize that we were not always pleasant and as you know, downright impatient when it came to getting it on the lot, but with your experience, your cooler head prevailed. Again, thank you.

Enclosed, please find gift certificates to take someone to dinner. We will see you soon.

Yours Truly,

Bob Johnson

Dear John,

My husband and I first started looking for a new home in October 2006. After going to several other manufactured home businesses, I was fortunate to find your website while browsing one night. The very next day, I called your business and spoke with Jim Smith (which we later found out that we were both from Kansas!) He provided my husband Justin and me with enough information to make the drive to Tyler from Carthage to take a look. We were immediately helped by Angela Smith. Angela was very professional and friendly. We IMMEDIATELY felt welcomed and knew that this was where we were going to buy hour home. During this time, I went through an extended medical illness, and Angela was very patient with us during this hard time, as well as keeping us in her thoughts and prayers. Also during this time, my husband had to travel out of town for work for weeks at a time, and we decided to make a change in the home we wanted. Angela was happy to make the necessary changes to assure that we were happy with our choice. In the meantime, we were having issues trying to find the perfect land to place our beautiful new home on, and bless her heart, Angela worked overtime to help us find the land that we were wanting. I’ve never seen or known of anyone going out of their way to help out a customer as much as Angela has so far.

We signed the closing papers and a Monday, and within 24 hours, they started on the ground work. (It would have been that day, but it rained all day Monday, and the land was too muddy.) So far it has been 2 weeks and it has already been delivered and set up, ready for the water, septic, and electric companies (which will be done within the next week and a half.) Everything has gone so smoothly and fast, my head is spinning!! All of the workers who have been here have been friendly, professional, and best of all, quick! This is the first home for us, and wouldn’t trade the home or our experience for anything else. I would recommend you to anyone in the market for a new manufactured home. We call ours a house. it has the same quality and workmanship as a site built home, but in half the time. Not only was Angela our angel, she has also become a great friend, as well as Jim and Billy. They have all been great, and went well beyond our expectations. Once again, we can’t thank you and your crew enough for all the hard work to make our dream a reality. One more time: THANK YOU THANK YOU THANK YOU!!!!!

Amber Dawn Cook

Thank you for your time and efforts in creating our dream home. It was a pleasure. Looking forward to our final meeting!!

Jamie & Tom Uphold

Dear Mr. Carl:

We have had our Karsten manufactured home for almost a year, and we wanted to take this opportunity to express our complete satisfaction with both our home and the level of after the sale service that we have received from American Homes.

From the first time we visited your facility, we experienced firsthand attention to detail and genuine interest in our particular needs. Starting with the preparation of raw forested land to the actual placement of our home, the advice and direction you provided was priceless to first time manufactured home buyers. The level of quality in our Karsten home, from energy efficiency to construction and design, proved to be everything you said it would be. Without exception, visitors to our home have been amazed at the attention to detail and the site built look that Karsten provides.

However, everything being said, the most important thing to us is the response we have received when service was required to care for those little things that arise with the purchase of a new home. They exceeded our expectations.

In conclusion, we wholeheartedly recommend American Homes and Karsten to anyone desiring peace of mind, value, quality, and above all, exceptional service in their manufactured home buying experience.

Sincerely,

Boyd Knau

I would like to thank you and your staff for a great home and even better customer service

The true test of any customer service is when things go wrong, Not when everything is perfect.

At the end of the home install we had some problems but you stepped up and took care of it and met us in the middle. This is the true test of any company when they are willing to go one step further than any other and make sure things are right!

We have a home that we love and even today I talked with a co-worker about your homes and how you stand behind them.

Thank you again

Willie, Tina, Smokey

My husband and I first started exploring modular/manufactured homes back in 2006. We toured several factories and looked at many, many types of homes whenever we got the chance. The time was never quite right to buy until we moved to Louisiana in 2011 where my husband had some land.

I started doing serious research on the type of home we thought we wanted and found a website for Pine Mountain Cabins. I fell in love with the Columbine right away. We found they were manufactured in Athens, Tx and decided immediately to take a tour.

After the tour which left us certain this was what we wanted to buy we went to American Homes in Texas where we met Billy and John and talked to them a little bit about what we were looking for. They listened patiently and answered all of our questions.

Over the next few months we spent many hours talking in person, over the phone and by email with these two extremely patient gentlemen! This house was to be our retirment home and we wanted it as perfect as we could make it. We made many changes in what we wanted over those months and right up until we were sitting there ready to sign the final contract.

Thanks to Billy and John we have our perfect, beautiful retirement home. We have had people we don't even know come down our driveway to compliment us on our beautiful home and they can't believe it when we tell them it's a modular home!

The home has been complimented by everyone who has seen it and the comment we hear most often after how beautiful it is is " I can't believe this isn't a real house' Of course we tell them it IS a real house and in our opinion, even better built and of better quality.

We are so happy we found Athens to build our home and American

Homes to help us purchase it.

We recommend these two businesses to anyone and everyone looking for a quality built home that you can put your personal touch on. The process by which these homes are built and sold let us have much more of a home than we would ever have been able to afford building the traditional way.

We look forward to many, many years in our beautiful home!!

Thanks so much American Homes in Tyler and Athens Homes in Athens, Tx!!!

Tim and Susan Laffitte

Hi John,

We just wanted you to know how pleased we are with our Athens Home. Working with you and Jim & Angela Smith made the process so enjoyable and painless.

Before retiring, John was a building inspector. When he saw the quality and benefits of a home being built in a controlled environment, he knew the Athens Home was the way to go. Of course, I was sold at hearing that I could have my own floor plan:)

American Homes and Athens Homes...Way-to-go!

Thank you much.

John & Jane Young

Hi Billy & John,

We can't Thank You enough for the work you did coordinating the design and build of our "custom" Athens Home. Athens Homes built the home to "our" plans with even a few additions we didn't expect. The house is exactly what we asked for. I can't say enough good about the timely follow through, the quality construction and the delivery and setup. Everything went as planned! THANKS . . . .

Dear John,rnI just wanted to let you know that I love my new house and am getting settled in quite nicely. I want you to thank Allen for me...he is a great salesman and took the time to work with me to get me in the perfect house. Thank Dana as well for making the closing process go smoothly. You have a great team and I will certainly recommend you to any of my friends.rnrnSincerely,rnLinda Cook